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Patient Rights

According to the national patient's rights charter every patient has the right to: visit

1. A healthy and safe environment
2. Participation in decision-making
3. Access to health care services which include:

  • Receiving timely emergency care
  • Treatment and rehabilitation
  • Provision for special needs
  • Counselling
  • Palliative care
  • A positive disposition
  • Health information

4. Knowledge of ones own health insurance / medical aid scheme
5. Choice of health services
6. Be treated by a named health care provider
7. Confidentiality and privacy
8. Informed consent
9. Refusal of treatment
10. Be referred for a second opinion
11. Continuity of care
12. Complain about health services


MEC, Ms HS August

Superintended General, Dr TD Mbengashe

pmaduna DDG Clinical Services, Dr. P Maduna
skaye Chief Financial Officer, Mr. S Kaye
DDG Human Resource and Corporate Services, Mrs N Mavuso


A quality health service to the people of the Eastern Cape Province promoting a better life for all.


To provide and ensure accessible comprehensive integrated services in the Eastern Cape, emphasizing the primary health care approach, optimally utilising all resources to enable all its present and future generations to enjoy health and quality of life.

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Website Disclaimer

The Department of Health, hereafter referred to as the ECDOH makes no representations or warranties of any kind with respect to this Web Site or its contents and expressly disclaims all such representation and warranties. In particular, the ECDOH does not represent or warrant that the information provided on this Web Site is necessarily accurate, complete or current. Neither the ECDOH nor any of its employees or other representatives will be liable for any damages of any kind, including without limitation direct, indirect, consequential, punitive or exemplary damages for loss of income, profit or savings, and claims of third parties, arising out of or in connection with the use of this Web Site.

© 2018 Eastern Cape Department of Health