• a_corona.jpg
  • CC.jpg
  • dr2.jpg
  • EC.jpg

Patient Rights

According to the national patient's rights charter every patient has the right to: visit

1. A healthy and safe environment
2. Participation in decision-making
3. Access to health care services which include:

  • Receiving timely emergency care
  • Treatment and rehabilitation
  • Provision for special needs
  • Counselling
  • Palliative care
  • A positive disposition
  • Health information

4. Knowledge of ones own health insurance / medical aid scheme
5. Choice of health services
6. Be treated by a named health care provider
7. Confidentiality and privacy
8. Informed consent
9. Refusal of treatment
10. Be referred for a second opinion
11. Continuity of care
12. Complain about health services

 

© 2020 Eastern Cape Department of Health