| Shared Contact Centre Outcomes | Shared Contact Centre Performance Indicator |
| 1. Accessibility of Contact Centre services and toll free line for our customers | % of calls with complements/suggestions from customers about health service delivery in the province. |
| 2. Free flowing of recorded information and health education about services rendered by department. | % of customers using ECDoH services with knowledge and protocols. Captured intellectual capital into the organisational memory for BPR (Business Process and Reengineering). |
| 3.Functional integration through Shared Services Model implementation | % of coordinated efforts, teamwork, co-responsibility and co-ownership from every employee of the department. Economies of scale, scope, skill and back office concentrating on the core of their business cases. |
| 4. Improved quality of health care and redress | % of facilities accredited with improved standard of customer service excellence. |
| 5. Establishment of one ECDoH Contact Centre with subunits including EMS control rooms for dispatching ambulances | Central management of ECDoH queries in one place. |
| 6. Establishment of self-services shared knowledge portal for preservation of departmental intellectual capital for all health care newly qualified health professionals. | % of health professional/customers supported online on any service problems identified during practice. |
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Eastern Cape Department of Healthwww.echealth.gov.zaUnited in Providing Quality Health Care |
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- Contact Us
CHANNELS OF COMMUNICATION
1. Voice calls (inbound & outbound): 080 003 2364
2. Face-to-face (interview/consulting rooms) or walk in consultation
3. E-mails: callcenter@echealth.gov.za
4. Fax: (043) 7220381
6. SMS: 34010
| ECDOH CALL CENTRE | PRESIDENTIAL HOTLINE | ANTI-FRAUD & CORRUPTION HOTLINE |
| 0800 032 364 | 17737 | 0800 701 701 |
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HEALTH MEC |
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| HON NTANDOKAZI CAPA | |
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| DR R WAGNER | |
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DDG: HR AND CORPORATE SERVICES |
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| MRS L MAVUSO | |
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Government Website links
Eastern Cape Office of the Premier
Center for Public Service Innovation
Public Servant Verification System
Health Related Links
National Health Laboratory Services (NHLS)
South African Health Council
Health Professional Council SA (HPCSA)
South African Pharmacy Council
SA Dental Technicians Council (SADTC)
Other Councils (SA)